Mobile & Media

Tablets, smartphones and the cloud figure largely in our search for information. Technical documentation is becoming multimedia-based and interactive: Instructions are provided in the form of films, 3D animations, instructional apps, on user forums and so on. The technical writer has become a director, who presents the content in the most suitable way, depending on the target group and medium.

We provide the following services:

Video clips

We create conventional utility films, product videos, drone videos, photo animations and films to support sales and services.

Screencasts

We produce screencasts with Captivate or Camtasia and help you integrate the videos in your existing documentation or an e-learning platform.

2D and 3D animations

We create realistic computer animations for you, using new or existing 3D data from the design software. We can handle all established data exchange formats – regardless of the CAD software used.

Animated GIF

We demonstrate the wide range of possibilities for using animated GIFs to describe processes. 

GIFs are fantastic for presenting information concisely. For example, they can be used to illustrate practical instructions. A player is not required. GIFs run on almost any device (including mobile devices).

Voice-over

We produce voice-overs for your screencasts or videos in German and other languages. We can use voice-over artists or a text-to-speech engine, depending on your wishes and budget.

itl develops both native apps and web apps to enable you to make your technical documentation and other user information available on mobile media.

Would you like to take advantage of the benefits of apps (full-text searching, for example) and make your technical documentation available as an app? Whether you want platform-specific native apps for Android or iOS, which have to be downloaded from app stores, or freely available, platform-neutral web apps for established operating systems and browsers, we can handle app projects for you successfully.

Our Mobile & Media team will advise you as to whether to make all your documentation available as an app or just parts of it. We also show you which app technology is most suitable for meeting your requirements and how you can enhance your app using short video clips or animations.

If you want to provide your customers with information on tablets and smartphones in addition to printed operating manuals, instructions, parts catalogues and product data sheets, or if you are even thinking of replacing your printed documentation, we can help you with that.

Our services cover the following areas:

User analysis

We find out who uses your documentation when, where and to what extent. We look into:

• User types (beginners, advanced users, professional users, etc.)
• Demand for information (high, low, specific, etc.)
• Usage situation (familiarisation, understanding, searching, etc.)
• Information media or platforms 
•  (tablet, smartphone, product interface, etc.)

Media concept

We create the media concept and specify media modules, documentation types, playback devices, forms of distribution and navigation concepts for electronic documentation.

Navigation concept

We specify how the user finds the relevant information in the application and compare the requirements with the technical possibilities of the playback devices. This is all about implementing:

• Table of contents
• (Full-text) searching
• Bookmarks
• Notes

Planning and implementation of a prototype

We build a prototype taking the preceding analysis and design phase into account. Prototype development involves the following:

• UX design: Wireframes, mockups, click prototypes
• Conversion of contents/media modules, production of media output [e.g. HTML5 for multiple operating system environments (Windows, iOS, Android)]
• UX testing: Conducting of user tests and implementation of experiences and results
• Publication/distribution (e.g. inclusion in content delivery portal)
• Concept for managing the content (e.g. in content management systems)

Planning and implementation of the IT architecture

We develop the IT architecture. Depending on the application, different services may be required.

• HTML5 for output on different platforms
• Development of native apps for Android, Apple, Windows
• Development of web apps and wrapper apps
• Provision of a responsive framework for a video player, including playlists